Consultative Selling Skills

Using consultative skills to negotiate collaborative buying decisions.


  • Apply fundamental selling skills to every sales conversation
  • More confidently ask for business
  • Respond effectively to objections from clients
  • Establish rapport that encourages clients to share information about their needs

Dealing with Customer Objections

This module is one of the consultative selling skills that effective sales professionals use to negotiate collaborative buying decisions with their customers.

Learning Objectives:

  • Learn to move clients from low interest to high interest
  • Respond effectively to objections from clients

Win-Win Negotiations

Achieve mutually satisfying outcomes through negotiations with clients and other professionals.

Learning Objectives: Participants will learn to:

  • Conduct tough negotiations with purchasing agents and other negotiators
  • Increase profits through collaboration and alternatives to a negotiated agreement
  • Focus upon interests and issues and avoid dangerous positions.

Dynamic Presentation Skills

Whether closing a sale or energizing a team, presentations make the difference between success and failure.


  • Build confidence in delivering presentations
  • Effectively plan and organize presentations around the audience and desired outcomes
  • Observe, identify and practice physical and verbal delivery skills for maximum impact

Strategic Online Marketing

Enhance your customers’ experience in the digital world.

Objectives: Participants will achieve the following benefits:

  • Apply analytics to increase the effectiveness of email campaigns
  • Increase customer engagement with tools such as Facebook
  • Help customers move from product awareness to purchase