Intercultural Communications
Overcome cultural barriers and grow business.
Learning Objectives:
- Develop a self-awareness of one’s culture and the impact on communication
- Acquire skills and attitudes that increase intercultural competence
- Modify verbal and non-verbal communication based specific demands of a conversation
- Learn how ethnocentrism, racism and prejudice impact communication
- Establish rapport, build trust, and provide feedback to co-workers from other cultures
Business Communications
Enhance communication with colleagues and clients.
Objectives:
- Achieve high quality outcomes from face-to-face dialog
- Raise customer satisfaction and team morale
- Mitigate the risk of miscommunication which delays projects
- Minimize employee frustration
Dynamic Presentations
Whether closing a sale or energizing a team, presentations make the difference between success and failure.
Objectives:
- Build confidence in delivering presentations
- Effectively plan and organize presentations around the audience and desired outcomes
- Observe, identify and practice physical and verbal delivery skills for maximum impact
Body Language and Presentations
Present yourself and communicate with confidence in front of a group.
Objectives:
- Look and feel more confident when presenting to a group
- Use body language to engage their audience
Effective Business Writing
Communicate clearly to make a greater impact
Objectives:
- Write more efficiently and coherently
- Organize a financial report fluidly
- Feel more confident when writing reports and email in English
Modern Business Etiquette
Apply business etiquette standards to a wide variety of typical business situations.
Objectives: Participants will achieve the following benefits:
- Introduce peers and colleagues in professional functions
- Follow appropriate etiquette in meetings, events, and daily tasks
- Display courtesy on the telephone and in written communications
- Build confidence in interpersonal skills in writing and face-to-face interactions
Front Desk Communication in English
Create a positive image of your organization from the first conversation
Objectives: Participants will achieve the following benefits:
- Manage telephone conversations with increased accuracy and courtesy
- Ask appropriate questions to understand the needs of clients
- Minimize frustration caused by misunderstanding
Win-Win Negotiations
Achieve mutually satisfying outcomes through negotiations with clients and other professionals.
Learning Objectives: Participants will learn to:
- Conduct tough negotiations with purchasing agents and other negotiators
- Increase profits through collaboration and alternatives to a negotiated agreement
- Focus upon interests and issues and avoid dangerous positions.