Intercultural Communications

Overcome cultural barriers and grow business.

Learning Objectives:

  • Develop a self-awareness of one’s culture and the impact on communication
  • Acquire skills and attitudes that increase intercultural competence
  • Modify verbal and non-verbal communication based specific demands of a conversation
  • Learn how ethnocentrism, racism and prejudice impact communication
  • Establish rapport, build trust, and provide feedback to co-workers from other cultures

Business Communications

Enhance communication with colleagues and clients.


  • Achieve high quality outcomes from face-to-face dialog
  • Raise customer satisfaction and team morale
  • Mitigate the risk of miscommunication which delays projects
  • Minimize employee frustration

Dynamic Presentations

Whether closing a sale or energizing a team, presentations make the difference between success and failure.


  • Build confidence in delivering presentations
  • Effectively plan and organize presentations around the audience and desired outcomes
  • Observe, identify and practice physical and verbal delivery skills for maximum impact

Body Language and Presentations

Present yourself and communicate with confidence in front of a group.


  • Look and feel more confident when presenting to a group
  • Use body language to engage their audience

Effective Business Writing

Communicate clearly to make a greater impact


  • Write more efficiently and coherently
  • Organize a financial report fluidly
  • Feel more confident when writing reports and email in English

Modern Business Etiquette

Apply business etiquette standards to a wide variety of typical business situations.

Objectives: Participants will achieve the following benefits:

  • Introduce peers and colleagues in professional functions
  • Follow appropriate etiquette in meetings, events, and daily tasks
  • Display courtesy on the telephone and in written communications
  • Build confidence in interpersonal skills in writing and face-to-face interactions

Front Desk Communication in English

Create a positive image of your organization from the first conversation

Objectives: Participants will achieve the following benefits:

  • Manage telephone conversations with increased accuracy and courtesy
  • Ask appropriate questions to understand the needs of clients
  • Minimize frustration caused by misunderstanding

Win-Win Negotiations

Achieve mutually satisfying outcomes through negotiations with clients and other professionals.

Learning Objectives: Participants will learn to:

  • Conduct tough negotiations with purchasing agents and other negotiators
  • Increase profits through collaboration and alternatives to a negotiated agreement
  • Focus upon interests and issues and avoid dangerous positions.