Course Catalogue

MANAGEMENT & LEADERSHIP SERIES

Coaching Skills for Managers with Robert Wilton

• Performance Management.
• Emotional Intelligence at Work.
• Moving from Conflict to Collaboration.
• Feedback to boost performance.
• Collaborative Problem Solving.
• Project Management.
• Strategic Planning.
• Boost performance and release stress in pandemic situation.

SALES & MARKETING SERIES

Success in Sales with Denis Gafuri

• Success in Sales
• Consultative Selling Skills.
• Dealing with Customer Objections.
• Win-Win Negotiations.
• Strategic Online Marketing.
• Customer Happiness Experts

COMMUNICATION SKILLS SERIES

Dynamic Presentation Skills with Anjeza Kelmendi

• Intercultural Communications.
• Business Communications.
• Dynamic Presentation Skills.
• Business Writing Skills.
• Modern Business Etiquette.
• Front Desk Communication in English.

ORGAZNIZATIONAL EFFECTIVENESS SERIES

Critical Thinking Skills with Calvin Tiessen

• Productivity & Time Management.
• Intro to Business Process Improvement.
• Performance Management.
• Teamwork & Team Building.
• Creativity & Innovation in the Crisis

HUMAN RESOURCES SERIES

Successful Recruitment and Selection Process with Anjeza Kelmendi

• Behavioral Interviewing Skills
• HR Leader’s Role in Organizational and Business Strategy
• HR Metrics and Analytics
• Train the Trainer

FINANCE SERIES

Finance for Non-Financial Professionals with Brunilda Isaj

• Finance for Non-Financial Professionals
• Intermediate & Advanced Excel
• Managing Client Money and Assets
• Asset and Liability Management for Banks